Refund Policy

Last updated: 2 November 2026

This policy applies to purchases of Purrfect Studio, which is provided by Nerqis Ltd.

1. Purchases go through the stores

Studio and Pro subscriptions are sold through the App Store and Google Play. The store takes the payment, so a refund is requested from the store under its own procedure: at reportaproblem.apple.com for Apple, and in your Google Play order history for Google. We cannot issue or reverse a store's refund ourselves. If the store does not help, write to [email protected].

2. Cancelling

You can cancel at any time in your Apple or Google account settings, at least 24 hours before the current period ends. You keep your plan until the end of the period you paid for, and renewal stops. Unused parts of a period and renewals are not refunded, unless the law or the store provides otherwise.

Deleting your account does not cancel a subscription. Cancel it with the store first.

3. Your right of withdrawal in the EU

If you are a consumer in the EU, you generally have 14 days to withdraw from a distance contract for a digital service, without giving a reason. You exercise it through the store's procedure, or by a clear statement sent to [email protected].

If you asked for the service to begin during those 14 days and then withdraw, you may have to pay in proportion to what was supplied until then, as far as the law and the store's procedure allow. Where it is a one-off supply of digital content that has been completed with your consent, the right may be lost.

4. The Trial plan

The Trial plan is free, needs no payment details, lasts 7 days and ends on its own. It does not turn into a paid plan, and there is nothing to cancel or refund.

5. Provider charges

What you spend with the AI and rendering providers on your own keys is between you and each provider, and we cannot refund it, including for a generation that failed, was repeated, or was not to your liking. Ask the provider.

6. Credits bought earlier

We no longer sell credit packs. Credits bought earlier have no cash value and cannot be transferred or exchanged for money, and they end with the account. Refunds for them follow section 1.

7. Errors

If you were charged twice or wrongly, or a technical fault on our side kept you from a plan you paid for, write to [email protected] within 14 days of the charge, and we will help put it right with the store. Please talk to us before opening a chargeback.

8. Your statutory rights

Nothing in this policy limits the rights you have under mandatory consumer law, including the legal guarantee of conformity.